Refund policy
At Tashkeeel, we strive to provide a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, we are here to help.
Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and unworn
- With tags
- In its original packaging
- Accompanied by the receipt or proof of purchase
How to Start a Return
- To initiate a return, please contact us at: tashkeeelkw@gmail.com
- If your return is accepted, we will provide you with instructions on how and where to send your package, along with a return shipping label if applicable.
- Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receiving it. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at tashkeeelkw@gmail.com, so we can evaluate the issue and resolve it promptly.
Non-Returnable Items
Certain items cannot be returned, including:
- Used or opened products
- Personal care items
- We also do not accept returns on sale or discounted items.
If you have any questions about a specific product, please contact us before making a purchase.
Exchanges
- We do not offer direct exchanges.
- The fastest way to get a different item is to return the original item. Once the return is accepted, you can place a new order.
Refunds
- We will notify you once we have received and inspected your return and inform you whether the refund has been approved.
- If approved, your refund will be processed to your original payment method (cash or online payment, depending on how the order was placed).
- Please note that it may take some time for your bank or payment provider to process and reflect the refund.
Contact Us
For any questions related to returns or refunds, you can contact us at:
tashkeeelkw@gmail.com